Challenge
With no technical staff in the business, this medical organization teamed up with DP Solutions to manage their technology in 2010. At that time, they were using a DOS-based medical practice application, and the medical records were paper. This required a lot of scanning, faxing, and transferring of paper files via carrier. This process was not ideal and was hindering the organization’s proficiencies.
When the organization came on as a client, only a handful of employees had email, and those that did were using personal email accounts for the business. This caused a lot of security, efficiency, and compliance challenges for the organization.
Solution
DP Solutions’ initial engagement with the client was to deploy a Small Business Server (SBS), which included upgrading the medical practice application to a Windows based platform. The SBS server also provided email with a domain, and file storage and sharing. To ensure a smooth transition, DPS worked very closely with the software provider during the facilitation.
Subsequently, DP Solutions deployed computers and infrastructure to the client’s 25 remote offices to support email, scan to email, and file sharing with the headquarters. Prior to that, all information was sent via scan to fax, or carrier to the headquarters.
