Challenge
When this Baltimore-based non-profit organization began its partnership with DP Solutions, significant troubleshooting was needed for an on-site server. Remote users were encountering connection issues and as a result, configuration support became a high priority. Additionally, the organization wanted to improve the reliability and security of their database while still maintaining primary control of its internal infrastructure. “Our selection of DP Solutions was in part a result of their approach to solutions having an appropriate return in investment,” said the organization’s CFO. “They approached the project like a business partner (rather than sales) and engaged us in conversation to get to the best solution.”
Solution
To address the organization’s issues, DP Solutions first upgraded their server with proactive managed backup services to improve the reliability and availability of their data. Internet circuits were then provided to enhance the stability of remote server connections. Ultimately, DP Solutions assisted with the construction and maintenance of their on-site servers offering design assistance and help in resolving server matters that the organization had difficulty undertaking on their own.
